Directorate Of Information & Communication Technology
It is the entity responsible for planning, developing, and managing the university’s IT infrastructure and communication systems. Its main tasks include: managing networks and e-services, supporting e-learning systems, ensuring data security and protection, developing software and university portals, and maintaining hardware and technical infrastructure to support academic, administrative, and research processes.
Director of Information and Communication Technology (ICT) :
Eng. Mayas Ismail
:مدير تقانة المعلومات والاتصالات
المهندس مياس اسماعيل
Directorate tasks
List and describe the key features of your solution or service.
Reliability
Consistent performance and uptime ensure efficient, reliable service with minimal interruptions and quick response times.
Performance
Speed and efficiency ensure tasks are completed quickly and resources are used optimally, enhancing productivity and satisfaction.
Scalability
Growth capability is a system's ability to scale and adapt, meeting increasing demands and evolving needs for long-term success.
Customizable Settings
Tailor the platform to your needs, offering flexibility and control over your user experience.
User-Friendly Interface
The intuitive design ensures smooth navigation, enhancing user experience without needing technical expertise.
24/7 Customer Support
Round-the-clock assistance is available, ensuring issues are resolved quickly, keeping your operations running smoothly.
Meet our team
Dedicated professionals driving our success
Engineer Jamal Al-Abdullah
Engineer Hussein Shabat
Engineer Shadi Shaheen
Engineer Shadi Badawiya
Engineer Reham Awad
Engineer Ibtisam Mardini
Frequently asked questions
Here are some common questions about our company.
After paying your subscription at the finance department, you can visit our office to activate your subscription and set your own password.
· The academic account (email + portal access) is created automatically after admission and registration of your data in Student Affairs.· To retrieve your credentials, you can:
Visit the IT support center in person (bring your university ID card) to have the account manually issued.
You can report through one of the following channels:
· Online ticket system: Via the ICT directorate website (select "Technical Support" then "Open a New Ticket").
Email: Send details to [email protected] (include your name, university ID, and problem description).
Phone: Call the unified support center (00963994200500).
In person: Visit the IT support center on the ground floor of the ICT building (working hours: 9 AM – 3 PM).